Company Name: ASSOCIACAO INSTITUTO NACIONAL DE MATEMATICA PURA E APLICADA CNPJ: 03.447.568.0001-43 Address: Estrada Dona Castorina 110 - Jardim Botânico - Rio de Janeiro / Brasil 22460-320 E-mail: firstname.lastname@example.org
Exchanges / Returns Policies / Repentance
In an eventuality, how should I proceed?
The return will be made when the reader, by chance, receives the book changed or defective.
In this case, the client should forward his request to email@example.com, stating his name, the
Invoice and order numbers and the reason for the return.
The IMPA will then issue an Instrument of Qualification that should be printed for presentation
To the Post Office. This document enables the client to send the book at no cost, together with the
Invoice, through the Post Office, via Sedex, to the Instituto de Matemática Pura e
Applied - Estrada Dona Castorina, 110, Botanical Garden. CEP: 22460-320. Rio de Janeiro - RJ.
In the event of an exchange, a new book will be despatched immediately upon receipt of the book
Exchanged or defective, via Sedex and at no cost to our reader.
The return by withdrawal, with reimbursement of the value of the purchase, must be requested within
Up to seven days from the date of receipt of the products by the Post Office (after this date
We will be unable to comply with the request), and this submission to IMPA Publishing must also occur through
Of the Post Office, with transportation paid by the client. The reimbursement will be made by credit in current account of the holder of the purchase (exclusively), after analysis of the product by the logistics and
Release by our finance department.
To effect cancellation of an order, you should check the current status of the order on the website.
If you have opted for the Wire Transfer payment method, but the system has not yet identified the
Invoice issued, your order will be automatically canceled after the expiration of the
If the order was paid and we issued the invoice, please refuse to receive the order on
Residence. After returning the product in our inventory, we will send an email to request
The bank details in order to proceed with the return of the value paid for the products, discounting the
Value of the bank fee and freight, in case the payment has been made by bank bill.
In the case of a purchase made through a credit card, up to two (02) subsequent invoices, the
From the date of request for a refund given by IMPA to the credit card company,
Being the reversal of responsibility of the respective administrator.
The credit term on your card may vary depending on the date your invoice is closed.
Importante: The exchanges depend on availability in our stock. All exchange requests
Or return must be effected within the established deadlines and no requests will be accepted
Outside the stipulated deadlines. Damaged books will not be accepted in these cases.